PRESTIGE MART LTD is committed to delivering your orders in a timely, reliable, and cost-effective manner. This Shipping Policy explains our shipping rates, delivery areas, processing times, and other important information related to the delivery of your orders. By placing an order with us, you agree to the terms outlined in this policy. We partner with reputable courier and logistics companies to ensure that your purchases reach you safely and on time. Please read this policy carefully to understand what to expect when you order from us. If you have any questions about shipping that are not answered here, please do not hesitate to contact our customer support team, who will be happy to assist you.
We offer competitive shipping rates for all orders placed through our website. Standard shipping is charged at a flat rate of £5.99 for all orders under £50. Orders of £50 or more qualify for free standard shipping within the United Kingdom. Shipping rates for international orders vary depending on the destination country, the weight of the package, and the selected shipping method. The exact shipping cost for your order will be calculated and displayed at checkout before you complete your purchase. We reserve the right to change our shipping rates at any time, but any changes will not affect orders that have already been placed and confirmed. Promotional free shipping offers may be available from time to time and will be communicated on our website or via email.
All orders are processed within 1 to 2 business days of payment confirmation. Business days are Monday through Friday, excluding UK public holidays. During peak seasons, such as Christmas, Black Friday, and other promotional periods, order processing may take up to 3 business days due to high order volumes. You will receive an email confirmation once your order has been placed, and a second email notification once your order has been dispatched. If there is a delay in processing your order for any reason, such as an item being out of stock or a payment issue, we will contact you as soon as possible to inform you of the situation and provide an estimated dispatch date.
Standard delivery within the United Kingdom typically takes 3 to 5 business days from the date of dispatch. Delivery to remote or rural areas may take an additional 1 to 2 business days. We currently ship to mainland UK, Northern Ireland, the Scottish Highlands, and Islands. Delivery times to these areas may vary. International shipping is available to select countries, with delivery times ranging from 7 to 21 business days depending on the destination and local customs processing. Please note that delivery times are estimates and not guarantees. While we make every effort to ensure timely delivery, delays can occur due to factors outside our control, including adverse weather conditions, courier delays, customs clearance, and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website where you can track the progress of your delivery. You can also track your order by logging into your account on our website and navigating to the "My Orders" section. Please allow up to 24 hours after receiving your tracking number for the courier's website to update with tracking information. If you do not receive a tracking number within 3 business days of placing your order, or if you experience any issues with tracking your order, please contact our support team and we will investigate the matter for you.
We are pleased to offer international shipping to a select number of countries. International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost. We have no control over these charges and cannot predict what they may be, as customs policies vary widely from country to country. We recommend contacting your local customs office for further information before placing an international order. Please also ensure that you provide accurate and complete address information, including any required postal codes, province or state names, and country codes, to avoid delivery delays or returned packages.
If your package is lost in transit, arrives damaged, or contains missing items, please contact us within 7 days of the expected delivery date. For damaged packages, please retain all original packaging and take photographs of the damage, as this will be required for insurance and claims purposes. We will work with the courier to investigate the issue and, depending on the outcome, will arrange for a replacement, refund, or credit as appropriate. We are not responsible for packages that are lost or stolen after they have been delivered to the address provided by you. If you have concerns about the security of your delivery location, we recommend using a tracked and signed-for service or arranging for delivery to a secure address.
It is your responsibility to ensure that the shipping address you provide at checkout is accurate, complete, and up to date. We are not responsible for orders that are delayed, misdelivered, or returned to us due to inaccurate or incomplete address information provided by you. If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect the package from a collection point, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery. If we are unable to contact you or you do not respond within 30 days, we reserve the right to cancel the order and issue a refund minus any shipping costs and restocking fees.
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated. You are encouraged to review this Shipping Policy periodically to stay informed of any updates. Your continued use of our services after any changes constitutes acceptance of the revised policy.
If you have any questions about our Shipping Policy or need assistance with a delivery, please contact our support team by email at support@prestigemartshop.com, by phone at +447576532408, or by post at PRESTIGE MART LTD, Office 1211, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, GB. Our support team is available Monday to Friday, 9:00 AM to 6:00 PM, and we aim to respond to all enquiries within 24 hours during business days.